Terms & Conditions

Welcome to Velvetluxe! By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully.

1. General

This website is owned and operated by Velvetluxe Professional.
By using our services, you confirm that you are:

At least 18 years old, or using under parental guidance
Providing accurate and complete information
Complying with all applicable laws and regulations

2. Products & Services

All products displayed on our website are subject to availability.
We reserve the right to modify or discontinue any product at any time.
Product images may slightly differ due to lighting or screen display settings.

3. Pricing & Payments

All prices are listed in INR and include applicable taxes unless specified.
We reserve the right to update pricing without notice.
Payments are processed securely via third-party gateways.
Orders will be processed only after successful payment confirmation.

4. Shipping & Delivery

Shipping timelines are estimates and may vary due to external factors.
Velvetluxe is not responsible for delays caused by courier partners, weather, or incorrect customer information.

Refer to our Shipping Policy for full details.

5. Returns, Refunds & Cancellations

Returns are allowed only under specific conditions such as damage, wrong product, or tampering.
Refunds are issued after product inspection.

Refer to our Refund & Return Policy for full details.

6. Intellectual Property

All website content, including images, text, logos, product descriptions, and graphics, is the property of Velvetluxe.
Unauthorized use, reproduction, or distribution is strictly prohibited.

7. User Responsibilities

You agree not to:

Use the website for fraudulent activities
Upload harmful, illegal, or misleading content
Attempt to hack, modify, or disrupt our website
Violate copyright or intellectual property rights

8. Limitation of Liability

Velvetluxe is not responsible for:

Issues arising from product misuse
Allergic reactions (users must check ingredients)
Losses due to delays, technical errors, or third-party failures

Always perform a patch test before use.

9. Third-Party Links

Our website may include links to third-party websites.
Velvetluxe is not responsible for the content, privacy policies, or practices of these external sites.

10. Governing Law

All terms and disputes are governed by the laws of India.
Any legal matter will be handled within the jurisdiction of Lucknow, Uttar Pradesh.

11. Contact Information

For questions or concerns about our policies:
📩 Email: connect@velvetluxe.com
📞 Phone: +918960433279