Shipping Policy

Effective Date: Jan 01, 2026

Thank you for shopping with VelvetLuxe Cosmetics Private Limited. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully to understand our shipping process and timelines.

1. Order Processing

• Orders are usually processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During high-demand periods, sales, or festive seasons, processing times may be slightly delayed.

2. Shipping Coverage

We currently ship across India.

For any international shipping inquiries, customers may contact us directly before placing an order.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.
• Free shipping offers may be available on selected orders or promotional campaigns.

4. Estimated Delivery Time

Estimated delivery timelines:

• Metro Cities: 3–5 business days
• Other Locations: 5–8 business days

Delivery timelines may vary depending on courier availability, weather conditions, remote locations, or unforeseen circumstances.

5. Order Tracking

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (if applicable).

Customers can use the provided tracking number to monitor shipment status.

6. Delayed or Failed Deliveries

VelvetLuxe Cosmetics Private Limited shall not be held responsible for delays caused by:

• Courier partner issues
• Natural disasters
• Government restrictions
• Incorrect shipping details provided by customers
• Unavailability of recipient at delivery location

If a package is returned due to incorrect address or failed delivery attempts, additional shipping charges may apply for re-shipment.

7. Damaged or Missing Products

If you receive:

• A damaged product
• Incorrect item
• Missing item

Please contact us within 48 hours of delivery with:

• Order ID
• Product images/videos
• Packaging images

Requests submitted beyond this period may not be eligible for resolution.

8. Cash on Delivery (If Applicable)

Cash on Delivery orders may be subject to:

• Additional verification
• Availability based on serviceable PIN codes

We reserve the right to refuse COD orders in certain situations.

9. Contact Us

For shipping-related support, contact us at:

VelvetLuxe Cosmetics Private Limited
596 L 3/1/002 Amar Vihar Colony
Behind Prathmik Vidyalaya, Lalabagh Kakori
Lucknow, Uttar Pradesh – 226101

Phone: +91-988-911-2134
Email: Connect@vlprofessionals.com