PRIVACY POLICY

Velvetluxe (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and secure your data when you interact with our website and services.

Information We Collect

We may collect the following information:

• Personal Details: Name, email address, phone number, shipping/billing address

• Payment Information: Processed securely by third-party payment gateways

• Usage Data: IP address, browser details, device info, pages visited

• Cookies: To enhance browsing and improve personalization

How We Use Your Information

Your information may be used for:

• Order processing & deliveries

• Customer support & communication

• Sending updates, offers, and promotions

• Improving website experience and security

• Fraud prevention & legal compliance

Information Sharing

We do not sell, trade, or rent your personal information.
We may share data only with:

• Trusted logistics partners

• Secure payment gateways

• Marketing tools (email/SMS platforms)

• Legal authorities when required

All partners are bound by confidentiality and data protection standards.

Data Protection

We implement strong security measures to protect your data:

• Encrypted payment processing

• Secure servers

• Restricted data access

• Regular security audits

However, no online system is 100% secure, and users are encouraged to take necessary precautions.

Cookies & Tracking

Our website uses cookies to:

• Improve browsing experience

• Personalize product recommendations

• Analyse website performance

Users can disable cookies through browser settings.

Your Rights

You can request:

• Access to your personal data

• Correction of inaccurate data

• Deletion of your data

• Opt-out from marketing communications

Email us at connect@velvetluxe.com for any data-related requests.

Policy Updates

Velvetluxe may update this Privacy Policy periodically.
Changes will be posted on this page with an updated revision date.