Terms & Conditions
Effective Date: Jan 01, 2026
Welcome to VelvetLuxe Cosmetics Private Limited. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.
1. General
This website is owned and operated by VelvetLuxe Cosmetics Private Limited. Throughout the website, the terms “we,” “our,” and “us” refer to VelvetLuxe Cosmetics Private Limited.
By visiting our website and/or purchasing products from us, you agree to these Terms & Conditions, including any additional policies referenced herein.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old or using the website under parental supervision.
- The information provided by you is accurate and complete.
3. Products & Services
We strive to display product descriptions, images, pricing, and availability accurately. However:
- Product colors may vary slightly depending on your screen/device.
- We reserve the right to modify or discontinue products without prior notice.
- Product availability may change at any time.
4. Pricing & Payments
- All prices displayed on the website are in Indian Rupees (INR).
- Prices are subject to change without prior notice.
- Payments are processed securely through third-party payment gateways.
- We are not responsible for payment failures caused by banking or gateway issues.
5. Order Acceptance & Cancellation
- Once an order is placed, you will receive an order confirmation.
- We reserve the right to refuse or cancel any order due to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Incorrect customer information
If payment has already been made, eligible refunds will be processed accordingly.
6. Shipping & Delivery
- Delivery timelines are estimated and may vary depending on location and courier services.
- Delays caused by natural disasters, strikes, logistics issues, or unforeseen circumstances are beyond our control.
- Customers are responsible for providing accurate shipping details.
7. Returns & Refunds
Returns or refunds will only be accepted according to our Return & Refund Policy.
We reserve the right to reject refund or return requests if products are found used, damaged, or not in original condition.
8. Intellectual Property
All content on this website, including:
- Logos
- Product images
- Text
- Graphics
- Website design
is the property of VelvetLuxe Cosmetics Private Limited and protected under applicable intellectual property laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
9. Limitation of Liability
VelvetLuxe Cosmetics Private Limited shall not be liable for:
- Any indirect or consequential damages
- Allergic reactions or misuse of products
- Temporary website interruptions
- Losses arising from unauthorized access to user accounts
Customers are advised to read product usage instructions carefully before use.
10. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Attempt to hack, disrupt, or damage the website
- Submit false or misleading information
- Upload malicious software or harmful content
11. Privacy
Your use of this website is also governed by our Privacy Policy.
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Lucknow, Uttar Pradesh.
13. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.
14. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
VelvetLuxe Cosmetics Private Limited
596 L 3/1/002 Amar Vihar Colony
Behind Prathmik Vidyalaya, Lalabagh Kakori
Lucknow, Uttar Pradesh – 226101
Phone: +91-988-911-2134
Email: Connect@vlprofessionals.com